FAQ

Sign-up is straightforward. Click “Register,” enter your name, email, and a strong password, and confirm your email address. You’ll choose your state during registration, because Cider Casino operates as a U.S.-only sweepstakes platform and enforces state restrictions. After email verification, you’ll see your Gold Coin and Sweeps Coin balances. Keep your login secure, and add two-factor authentication if prompted. If you hit any snags, use live chat or email support@ciderscasino.com for step-by-step help.

Cider Casino typically credits a no-purchase sign-up bonus automatically after registration and email verification. Recent offers have included free Gold Coins plus a small Sweeps Coin grant (for example, around 20,000 Gold Coins and 0.30 SC), though amounts can vary by promotion. Gold Coins are for social play only and cannot be redeemed for cash. Sweeps Coins require a 1x playthrough before they become redeemable. Always check the promotion details on the promotions page for current amounts and expiry rules: /promotions.

Cider Casino runs daily login rewards, purchase packages, referral bonuses, and mail-in Sweeps Coin options. Daily streaks grow over seven days with increasing Gold Coin and Sweeps Coin amounts. Purchase packs offer large Gold Coin bundles plus bonus SC on qualifying buys, and referral rewards credit both GC and SC when friends buy through your link. Mail-in requests provide a traditional Alternate Method of Entry for SC. Wagering requirements for SC are typically 1x, and SC expiries vary from 60–90 days for some promotions to 12 months for account inactivity. Check each promo’s terms for full details: /promotions.

Most Cider Casino bonuses are automatic or claimable through the promotions hub, so promo codes are rarely required. Purchase packs are selected in the coin store at checkout. If a specific promo calls for a code, it will be clearly listed in the promotion terms. Always refer to the promotions section for activation steps and eligibility, and avoid third-party sites that promise unofficial codes.

Cider Casino accepts major card payments like MasterCard and Visa in U.S. dollars for Gold Coin purchases. Sweeps Coins are typically earned via promotions, purchases, or mail-in AMOE requests. Withdrawals apply only to redeemers: Sweeps Coins that have met the playthrough convert to redeemable balance and can be requested as cash. Minimum redemption is often 100 SC (roughly $100), and daily maximums commonly reach $10,000, with some states like Florida and New York subject to lower caps. Processing times depend on verification and payment method, so ensure KYC is completed to avoid delays. See terms for state-specific limits and payout rules: /terms.

Wagering requirements tell you how much you must play through Sweeps Coins before they become eligible for cashout. Cider Casino typically applies a 1x playthrough on SC — for example, if you receive 1 SC with a stated $ value, you’ll need to wager that amount once on eligible games. Slots and fish games usually contribute 100% toward the requirement. Gold Coins don’t have wagering because they aren’t redeemable. Wagering rules, eligible games, and expiry windows are spelled out in each promotion’s terms, so review them before you play: /terms.

Verification protects your account and enables cashouts. Cider Casino may request government-issued ID, proof of address, and payment method documentation. Upload scans or photos through the verification area after you receive a request. Typical review times vary from a few hours to a few business days, depending on volume and document clarity. Complete verification before attempting a withdrawal to avoid processing delays. If documents are rejected, follow the instructions in the verification message or contact support for guidance.

Cider Casino offers a wide mix of slots, fish games, video poker, and specialty titles powered by reputable developers such as Betsoft, Pragmatic Play, Evoplay, Booming Games, Playson, Jili, and RubyPlay, among others. The platform focuses on the U.S. market’s favorites, with many slots and fish games contributing fully to Sweeps Coin playthroughs. For the latest game roster and provider list, visit the games page: /games.

Yes. Cider Casino is designed for mobile web play across modern iOS and Android devices, with responsive pages and touchscreen-friendly controls. No download is required for most devices — just log in via your browser. Performance depends on device specs and connection quality; for best results, use an up-to-date browser and a stable Wi-Fi or cellular connection.

Cider Casino operates as a U.S.-focused sweepstakes platform and enforces state-level restrictions. Commonly restricted states include Washington, Idaho, Kentucky, Michigan, Nevada, Montana, Connecticut, Delaware, and New Jersey, with other states sometimes listed in specific terms. Eligibility is determined during sign-up by the state you declare and by IP/geolocation checks. Always confirm your eligibility in the site’s terms before registering.

Security is a priority. Cider Casino uses standard industry measures like HTTPS encryption and secure payment processing for card transactions. Account verification, transaction records, and access controls help prevent fraud. The platform also separates Gold Coins and Sweeps Coins to comply with sweepstakes rules. For details on data handling, retention, and privacy rights, review the privacy policy linked in the site footer and the terms page: /terms.

Cider Casino offers live chat for immediate help, plus email support at support@ciderscasino.com for non-urgent requests. Use chat for account access issues, deposits, and time-sensitive problems. For verification or payout questions, include your account details and any requested documents when emailing support to speed resolution. If you encounter technical bugs, provide screenshots, device info, and steps to reproduce the issue. You can also consult the full terms and help resources on the support page: /support.