Support

At Cider Casino, we treat support like part of the game: responsive, helpful, and easy to find. Our team is available around the clock to answer questions about your account, transactions, bonuses, gameplay, and verification.

How to reach us

We offer direct, simple ways to get help so you don’t waste time:

Live chat: Click the chat icon in the app or on the site for instant help from a real agent.
Email: support@ciderscasino.com for documents, detailed questions, or follow-ups.
Phone support: We do not offer phone support at this time. If a phone conversation is required for a sensitive issue, our team will arrange a callback when appropriate.

Typical response times

We aim to resolve issues fast and keep you informed every step of the way.

Live chat: Agents usually reply within two minutes, and many issues are handled during the first conversation.
Email: Expect a response within 24 hours; complex verification or financial inquiries may take up to 48 hours.
Callback (when arranged): Our team will schedule a call within business-day windows and confirm timing by email.

Quick answers in the Help Center

Before contacting support, you can often get a faster result in our Help Center and FAQs. Topics include:

Account setup and verification, including KYC requirements.
How Sweeps Coins and Gold Coins work, and how to redeem SC.
Payment methods, purchases, and payout limits.
Game rules and technical troubleshooting.

If the Help Center doesn’t resolve it, start a chat or send an email and we’ll pick up from there.

What our team helps with

Our agents are trained to handle everything you might run into:

Account verification, identity checks, and document uploads.
Transaction questions, deposit receipts, and withdrawal status.
Bonus eligibility, playthrough rules, and expiration details.
Game issues, crashes, or missing balances after play. We don’t guarantee outcomes, but we do promise clear, honest answers and practical next steps.

How to get the fastest resolution

Include these details in your first message to speed things along:

Your account username or registered email.
A clear description of the issue, including date and time.
Screenshots or transaction IDs when relevant.
Any error messages or steps you already tried. Providing these upfront helps us resolve most cases in one exchange.

Secure, respectful service

We follow strict verification and privacy rules to protect your account and funds. Identity checks are required before processing redemptions or large withdrawals, and we’ll guide you through the steps. All support interactions follow our terms and conditions, so please review those when you contact us.

If you ever need help with bonuses, verification, or gameplay issues, reach out via live chat for the quickest response or email support@ciderscasino.com for detailed requests. Our goal is to make support feel personal and trustworthy so you can get back to playing with confidence.